Privacy Policy

VIGNYAN IMPORTS AND EXPORTS Privacy Policy

Effective Date: October 1, 2025

VIGNYAN IMPORTS AND EXPORTS (“Vignyan,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your data when you visit or make a purchase from Vignyanexports.com (the “Site”) or interact with us otherwise.

1. Information We Collect

We collect various types of information when you interact with our Site or services. This information falls into three categories:

A. Personal Information You Provide Directly

This is information you voluntarily give us when placing an order, creating an account, or signing up for newsletters.

Data Type

Examples Collected

Purpose of Collection

Contact Data

Name, email address, phone number

Communication, Customer Service, Account Management.

Shipping Data

Billing and shipping addresses

Fulfilling and delivering your orders (required for dispatch).

Payment Data

Payment method details (encrypted and processed by third-party processors only).

Processing payments for purchases.

Voluntary Data

Feedback, survey responses, review content.

Improving our products and services.

B. Device and Usage Information (Automatically Collected)

When you browse the Site, we automatically collect certain information about your device and interaction with the Site (“Log Data”) to improve site functionality and security.

  • Device Details: IP address, browser type, operating system.

  • Browsing Activity: Pages viewed, time spent on pages, referral sources, and search terms used on the Site.

C. Cookies and Tracking Technologies

We use cookies (small data files stored on your device) to collect data and track your activity. We use necessary cookies for the site to function, and optional cookies (e.g., performance or marketing cookies) to analyze usage and personalize content.

2. How We Use Your Information

We use the information we collect for the following core business and legal purposes:

  1. To Fulfill Your Orders: To process your payment, confirm your purchase, and ship products to you (as detailed in our Shipping Policy).

  2. Customer Support: To respond to your inquiries, complaints, and requests, and to manage returns and refunds.

  3. Marketing and Promotions: To send you promotional emails about new products, special offers (e.g., Festival discounts), and updates, provided you have opted in.

  4. Site Improvement: To monitor and analyze trends, usage, and activity to ensure our Site and services are functioning optimally and to enhance user experience.

  5. Legal Compliance: To comply with applicable laws, respond to legal requests, and protect the rights and safety of Vignyan and our customers.

3. Sharing Your Personal Information

We will not rent or sell your Personal Information. We share your data only with specific third parties essential to running our business:

Third Party

Type of Data Shared

Reason for Sharing

Payment Processors

Name, payment details (encrypted)

To securely process payment transactions. (e.g., Stripe, PayPal, or specific gateway for HDFC bank integration).

Shipping Carriers

Name, address, phone number

To fulfill the order and manage domestic/international delivery and tracking.

Marketing Partners

Email address (if opted-in)

To manage email campaigns and provide you with relevant promotional offers.

Legal/Regulatory

Required data only

To comply with legal obligations (e.g., tax, GST, or responding to court orders).

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal data under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 5.

5. Security and Retention

  • Security: We take reasonable steps and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is ever completely secure, so we cannot guarantee absolute security.

  • Retention: We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., keeping transaction records for tax/audit purposes, maintaining a customer account) unless a longer retention period is required or permitted by law.

6. Contact Information

If you have any questions, concerns, or need to exercise your privacy rights, please contact us:

  • Email: contact@vignyanexports.com

  • Phone/WhatsApp: +91 8008064245

  • Address: Vignyan Imports and Exports, 4-8-498, Gowliguda Hyderabad, Telangana, India 500012

We will respond to your request within a reasonable timeframe.