Shipping Policy

This policy details the shipping process, timelines, and fees for products purchased from VIGNYAN IMPORTS AND EXPORTS, ensuring a transparent and reliable delivery experience for all our customers, both domestic and international.

1. Order Processing Time

  • Handling: All orders are processed, packaged, and prepared for dispatch within one to two business days (Monday to Friday, excluding public holidays).

  • Order Cut-off: Orders placed after 12:00 PM IST will be processed on the next business day.

  • Notifications: You will receive an email confirmation once your order is placed, and a second email with tracking information once your order has shipped.

2. Domestic Shipping (Within India)

We partner with reliable logistics providers to ensure timely delivery across India.

  • Estimated Delivery Time: Once shipped, domestic orders typically arrive within five to seven business days, depending on the destination. Remote locations may require longer delivery times.

  • Shipping Fees: Shipping costs will be calculated at checkout based on the weight of your order and your delivery location.

  • Tracking: A tracking link will be provided via email, allowing you to monitor your package’s movement in real-time.

3. International Shipping (Exports)

As a global exporter, VIGNYAN provides worldwide shipping to connect you with traditional Indian handcrafts.

  • Estimated Delivery Time: International shipments typically take seven to fifteen business days to arrive after dispatch. This timeframe can vary significantly due to customs processing in the destination country.

  • Shipping Fees: International shipping costs are calculated at checkout based on the total weight and destination country.

  • Duties and Taxes (Customs):

    • VIGNYAN is not responsible for any customs duties, tariffs, or taxes applied by the destination country.

    • These charges are the sole responsibility of the customer and will be collected by the shipping carrier upon delivery. Please check your country’s import regulations before placing an order.

4. Damaged or Lost Shipments

  • Damages: If you receive a damaged product, please contact us immediately at contact@vignyanexports.com with your order number and clear photographic evidence of the damage (both the product and the packaging). Claims must be submitted within forty-eight hours of delivery.

  • Lost Orders: If your tracking information shows “delivered” but you have not received your package, please check with neighbors and your local post office. If the package is confirmed lost by the carrier, please contact us for assistance in filing a claim and arranging a replacement or refund.

5. Contact Information

For any questions regarding your order or shipping status, please contact us:

  • Email: contact@vignyanexports.com

  • Phone/WhatsApp: +91 8008064245